FAQ

GETTING STARTED

What is on demand storage?

Our on demand storage services provide you with plastic storage boxes, packing supplies, pick-ups at your convenience, and drop offs of your items at the touch of a button, all while you sip a cup of coffee from your office desk! We simplify the whole storage process. You never have to visit a self-storage or archiving facility again!

How does Door2DoorBoxStorage work?

Our process is simple, quick and can be done straight from our website! You can also call us directly for personalized services!

Click on the STORAGE menu button and you can then create an order of boxes and/or bulk items. Once you select your items, you can schedule a delivery time for a member of our Door2DoorBoxStorage "Box Team" to deliver your boxes..

When an order is placed, we will deliver empty, bar-coded boxes and a Door2DoorBoxStorage welcome packet – which includes an inventory form and other helpful information.

After we deliver your boxes, you can pack them however you like.

After this just contact us and we will arrange to come and collect your items.

We will then store them safely and securely at our warehouse.

When you need your boxes returned just contact us and we will arrange a re-delivery date. We can return all of your boxes or just the ones you need at any given time. If you need to then put your box back in storage you can also pre-schedule a pick up time.

Can I change or cancel my reservation?

You can change or cancel your reservation by the “contact us” section on the website. You can also change or cancel a reservation by calling us on 01934 429510.

We ask that you provide us with at least 24 hours notice, should you need to change or cancel your reservation.

Any appointment that has not been cancelled but cannot be completed due to a customer's non-responsiveness will incur a £15 failed delivery charge.

How much time do I have to pack up my belongings after I receive my boxes?

We will give you one week to schedule a pick-up after we drop off your boxes. If you do not schedule a pick-up of the empty boxes within one week, we will assume that you want to keep the boxes and you will be charged £30.00 for each box that you keep. We encourage all of our customers to make their drop off and pick up reservations as soon as possible to ensure you can get your preferred time.

Will you wait while I pack my boxes?

Our Box Team will wait 15 minutes while you pack your boxes. If you need more time, contact us and schedule a pick up and we will come back another day. No worries!!

Do you provide packing supplies?

Yes. We have bubble wrap and packing tape available for you to order at the same time you order your boxes. We will deliver your requested packing supplies at the same time as your scheduled drop off of boxes. Please see our price list for packaging materials.

Will you pack my boxes?

Sorry, but we don't offer packing services to our customers. If you need help with packing please call or email and we will refer you to a reliable company.

The Door2DoorBoxStorage team is at your service 5 days a week Monday to Friday.

How quickly can I have access to my items in storage?

Normal delivery times are between 1-2 working days from time of request, but if you need quicker service we can easily accommodate an expedited delivery for an additional fee of £5.00 per box.

Who is handling and delivering my boxes?

Each member of our Box Team undergoes training to offer you the best customer service possible. We have over 15 years experience in storage, security, and excellent customer service relations.

STORING WITH DOOR2DOOR STORAGE

How will I know if my Boxes are secured?

We can deliver security tags with your boxes when we drop them off. Once you are finished packing, you can secure each of your boxes. Door2DoorBoxStorage will never open your boxes without your express permission unless we need to for legal reasons.

For a small extra fee we can provide padlocks to secure your boxes.

Are there any items you won't store?

Yes, we are unable to store any perishable items, breakables, liquids, explosive devices, artwork, mirrors, jewellery, glass, fine art or any illegal substances or drugs recognized as illegal by the UK Authorities. If you need help deciding whether we can store a particular item, please give us a call at 01934 429510.

What if I don’t know how many boxes I need?

We only charge you for the boxes you use. You can order as many boxes as you think you need and if you order too many we will take them back at no charge to you. If you need help deciding what to order you can always call or email us and we will help you make the right decision.

What if I have my own boxes?

It is important to use Door2DoorBoxStorage’s sturdy state -of- the- art, eco-friendly plastic boxes when packing your personal items. Each box has a bar-code to identify it belongs to you. We do require that all non-bulk items be stored in Door2DoorBoxStorage plastic boxes.

What size boxes do Door2DoorBoxStorage have available?

Our box dimensions are:

Medium: 600mm long x 400mm wide x 365mm high
Large: 600mm long x 400mm wide x 400mm high
Extra Large: 1160mm long x 480mm wide x 365mm high

Can you store larger items?

We can store bulk items item that cannot be placed in one of our boxes. If you need help or are not sure if we can store your item, please call us at 01934 429510, or email us and we will help you decide.

Examples of bulk items that we store are:

  • Cupboards
  • Computers
  • Desks
  • Filing Cabinets
  • Chairs

Bulk items be easily stored by our team and do not need to be boxed but these items must be properly covered by you before they can be stored.

Where are my belongings stored?

We store all items in our state-of-the-art secured self-storage centre in Weston Super Mare. Our storage centres are designed for the safe storage of your boxes and items. The facilities are all climate controlled, monitored by CCTV and fully alarmed for Police and Fire 24/7.

Are my Items safe?

All our storage is located at our self storage facility which began trading in 2002 in a brand new warehouse facility with over 30,000sq ft of storage and we have always placed an emphasis on safety and security.

  1. Our warehouse has 24 hour redcare intruder and fire security. This means that in the event of a break in or fire the emergency services are contacted automatically by an external service provider.
  2. We have a 24 hour CCTV system that records all movements within our building on every floor and every corridor.
  3. Staff trained to maintain and monitor all security services
  4. Intruder alarm system on all doors & reception area
  5. Fire & smoke alarm system throughout store
  6. All stores monitored by Security Centre after trading hours
  7. Staff walk-around before reception opens
  8. Daily store patrols by staff
  9. Staff walk-around before reception closes
  10. Requirement for customer ID and proof of address

Are there weight limits on my storage?

Yes. Filled boxes may weigh no more than 25KG.  If items come into storage that weigh more than the designated limits, there will be a £10.00 service fee per box.

Can I pick up my items myself?

Yes. You can access your items anytime during business hours at no extra charge. We ask that you provide us at least 3 working days advance notice to be sure there will be someone available to help you access your items.

What areas does Door2DoorBoxStorage service?

We service Weston Super Mare, Bristol, Bath and Cardiff. Email or call us to inquire about your location. We can always make it work!!

If you are outside our service area, you may incur an additional surcharge.

Can I have my boxes shipped to another address?

Absolutely! We will ship your boxes to any location in the United States. Call us for a quote. If we ship your boxes, you will be charged for each box plus cost of shipping. Medium Boxes are £25.00 each, Large boxes are £29.00 each and Extra Large boxes are £39.00 each.

INSURANCE

Do you insure my belongings?

We do not provide insurance for your personal belongings. Door2DoorBoxStorage is not aware of the value of the goods stored with us and we ask that you arrange appropriate insurance under your own policy. We strongly advise you to have coverage on your belongings and contact your insurance advisor.

Door2DoorBoxStorage Fees and Billing

What are your pick up and delivery dates?

Our initial drop off of boxes is free for all new customers. Delivery and pick up are available 5 days per week. After that, any requests for more boxes or requests for delivery of items will incur a fee.

What is included in each pick up and delivery?

We will pick up or deliver to you as many boxes or items at one time you need.

Can I request some, but not all, of my things?

Yes! You can request whichever boxes you want.

If I return boxes but leave others in storage does my monthly fee decrease?

Yes. You only pay for the space you use. If you reduce the number of boxes you are storing, then your monthly fee will be reduced accordingly.

If I have my things returned in the middle of my billing cycle, do I have to pay for the entire month?

We do not prorate months for storage. If you have your boxes delivered out of storage before the next billing cycle you will not be charged for the following month.

What happens if I frequently move things back and forth from storage?

No worries!! Just contact us for our special rates.

What if I don't need to store a box after it's been delivered to me?

If you retrieved a box from Door2DoorBoxStorage and decide that you don’t need to store that box anymore, please arrange a pick up appointment with our Box Team and they will retrieve the empty box.

If you don't set up an appointment within one week and you decide to not return the empty box to storage, you will be charged a flat fee for the purchase of each box you have. (Medium Boxes are £25.00 each, Large boxes are £29.00 each and Extra Large boxes are £39.00 each.)

 

How does your cost compare to other solutions like self storage?

The monthly fee is much less than renting a self-storage unit where the space may not be utilized 100%. Renting a storage unit means you often pay for space you don't need. With Door2DoorBoxStorage, you only pay for the box that your items are in.

What happens to my belongings if I am late making a payment?

If you know in advance that you may be late making a payment for any reason, please contact us so that we can work with you. If you don't reach out to us, you will be charged a penalty fee for late or missed payments. In extreme cases, if you have not paid we may not return your belongings or take further action until your account balance is settled.

Do I have to make a long-term commitment?

We only require an initial 3-month commitment when you store boxes or items with us. After that short period, you won't be required to make any long term commitments to storing. It's all based on your needs!

What forms of payment do you accept?

We accept all major credit cards as payment. You will have to provide your credit card information at the time you place your order. For on-going payments we will set up a direct debit account for you via our provider GoCardless. Your account will then be automatically charged on a monthly basis.

How do I update my billing or contact information?

If you need to update your billing or contact information please contact us.

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